FAQs
1. How can I create an account?
- To create an account, click the "Sign Up" button at the top-right corner of the page.
- Complete the required information.
- An OTP will be received via SMS for Mobile Number verification.
- Enter the OTP to confirm your Mobile Number.
- Alternatively, you can register using your Facebook account or Email Address.
2. What should I do if I forget my password?
- On the login page, select "Forgot Password".
- Enter your registered username / email address / mobile number.
- Verify your account with the OTP sent to the registered mobile number via SMS.
- Set and confirm a new password.
3. Is the Mobile Number mandate for account registration?
- Yes, mobile number is mandatory for all users.
4. Do I need to verify my Mobile Number for transactions?
- Yes, Mobile Number verification is required to process deposit, withdrawal, fund transfer, welcome bonus and cashback.
5. Can I change my registered email address?
- No, updating your email address is not supported.
6. What does "Set Profile" mean?
- "Set Profile" refers to creating your password and verifying your mobile number along with entering valid email address.
7. Why am I unable to log into my account?
- Ensure that your username, mobile number, email address, and password are entered correctly. If the issue persists, reset your password or contact customer support.
1. How do I place a bet?
- Log in to your account, select the event from game category and proceed further to choose your bet type. Enter your stake amount, and click "Place Bet". Ensure the amount before placing your bet.
2. What type of game options are available?
- We offer a wide range of casino and slot games, including table games, poker, card games, and more.
- Funmatch application offers a variety of sports such as cricket, football, horse racing, table tennis, and more.
3. How can I ensure that the games are fair?
- Transparency is our priority. All our games undergo rigorous testing to guarantee fairness and transparency in gameplay.
4. Who set the market odds for betting activities?
- The market odds are integrated from trusted providers and updated in real-time within the application.
5. Can I bet on multiple sports or events?
- Yes, the platform allows you to combine selections from different sports or events, offering flexibility and variety.
6. What types of bets can I place?
- The betting options include Sportsbook Bets and Exchange Bets. The Sportsbook allows Single and Combo bets, while the Exchange supports Back and Lay bets.
7. Can I cancel a bet after placing it?
- No, once a bet is confirmed, it cannot be canceled. However, "Un-Matched Bets" can be canceled.
8. How can I check my betting history?
- Log in to your Funmatch account and navigate to the "Betting Activities" to view your betting history.
9. What is live betting, and how does it work?
- Live betting allows you to place bets on ongoing events in real time, with odds that dynamically update as the event progresses.
10. What should I do if there’s an error or the game freezes?
- Refresh the page which ensures optimization. If the problem persists, please contact customer support.
1. What is a welcome bonus?
- A welcome bonus is a reward offered to new users upon making their first deposit, based on the deposited amount. *Terms and conditions apply.
2. How can I earn a bonus?
- You can earn bonus through various Promotions, Refer & Earn program, First Deposit. Additionally, frequent players or those experiencing losses may receive special bonuses as a form of encouragement and support.
3. How can I use or claim my bonus?
- Bonus cannot be claimed directly for betting activities, but can be converted into cash once you meet the required wager target. The bonus amount will then be added to your account balance.
4. What is the "Reset Bonus", and how is it beneficial?
- Resetting your bonus reduces your wager target to zero.
1. What is a wager target?
- A wager target is a limit set by the system based on the bonus you have received. To convert the bonus into cash, you need to minimize the wager target to zero.
2. How can I minimize my wager target?
- To reduce your wager target, engage in gaming and betting activities. The more you win, the lower your wager target will become.
3. How is the wager target set?
- The application uses an algorithm to automatically adjust the wager target whenever a bonus is added.
4. Is the wager target fixed, or does it update?
- The wager target will be updated each time while bonus is added to your account.
1. How can I join the Funmatch affiliate program?
- To become an affiliate, sign up through the Funmatch Affiliate Portal (https://affiliate.funmatch.com/). For more insights on the working of Affiliate, please visit Affiliate section under "My Accounts."
2. Is there a fee to join the affiliate program?
- No, joining the affiliate program is completely free. You can start earning passive income and attract new users by promoting through Affiliate program.
3. Can affiliates promote Funmatch through social media or other channels?
- Yes, affiliates can promote the platform via social media, websites, and email marketing. We provide tools such as banners and mailers to assist with promotion.
4. Are there tools for analysing my referrals?
- Yes, affiliates can track their referrals by sign in into their Funmatch affiliate account, where they can view referral status and performance.
1. Can I add another currency to my account?
- No, the platform currently supports INR.
2. What payment methods are accepted?
- We accept payments through Credit/Debit cards, UPI, E-wallets, and Bank Transfers.
3. Are there any fees for deposits or withdrawals?
- No, Funmatch application doesn't charge any fees for deposit and withdrawal processes.
4. How do I deposit funds?
- To deposit funds, log in to the Funmatch application, go to the "Deposit" section, select your preferred payment method, and follow the instructions for a secure transaction.
5. How long does it take for deposits to reflect?
- Deposits made through Instant payment methods will appear immediately whereas the Alternative methods may take 5 to 30 minutes.
6. How do I withdraw funds?
- To withdraw funds, log in to the Funmatch application, navigate to the "Withdraw" section, and follow the necessary steps. Your withdrawal will be processed promptly.
7. What are the deposit and withdrawal limits?
- The minimum, maximum deposit and withdrawal limits range from ₹100 to ₹10,00,000.
8. How long does it take to receive withdrawal?
- Withdrawal requests are typically processed within 24 hours. However, bank delays may extend processing times.
9. How can I transfer funds to another Funmatch account?
- To transfer funds, log in to your account, go to the "Transfer funds" option, and follow the required steps. Transfers will require verification and admin approval.
1. Where can I download the Funmatch app?
- You can download the app by visiting "https://funmatch.com" , by scanning the QR code or selecting the download button for your device (iOS/Android).
2. What is "Refer and Earn" program?
- The program allows you to invite friends to join the platform. You can earn rewards when they make their first deposit.
3. What should I do if the app crashes?
- Restart the app or clear the app's cache. If the issue persists, please contact customer support.
4. How can I update the app?
- Visit the website to check for the latest version and download it.
5. What should I do if my winning amount are not added?
- Raise a Ticket with a screenshot and Bet ID, our customer support will revert with an update.
6. Is my information secure?
- Yes, all your data is encrypted and protected using industry-standard security measures.
7. How can I contact customer support?
- You can reach customer support via WhatsApp, Email, or Social Media. For more details, refer to the "Help and Support" page.
8. When is customer support available?
- Customer support is available 24/7 to assist you.
9. What is the KYC process?
- KYC (Know Your Customer) is required only in certain cases. If necessary, the support team will contact you for further verification.
10. Can my documents be rejected?
- Yes, documents must comply with regulatory standards. You may be asked for additional documentation if needed.
11. To whom the Cooling-off and Self-exclusion is applicable?
- For users who are in-active with Funmatch account for less than six months will be considered as Cooling-off period and the users are in-active for more than six months will be considered as Self-exclusion.
12. What is the difference between a cooling-off period and self-exclusion?
- Cooling-off period: A temporary break (1 day to 6 months) where you can still log in but cannot deposit or receive promotions.
- Self-exclusion: A longer break (6 months to permanent) where you will be unable to login
13. Can I permanently close my account?
- Yes, you can request to close your account by contacting the support team. Once closed, the account cannot be reopened.
14. What is the legal age for online gambling?
- The legal age varies by region, but users must generally be 18 or older, depending on individual nations laws.
STILL HAVE A QUESTION ?
Feel free to contact our team by creating a ticket. If you still need help, contact us here.
