BetExch Contact Us Page

Account

1. How can I create an account?

<li>To create an account, click the "Sign Up" button at the top-right corner of the page.</li> <li>Complete the required information.</li> <li>An OTP will be received via SMS for Mobile Number verification.</li> <li>Enter the OTP to confirm your Mobile Number.</li> <li>Alternatively, you can register using your Facebook account or Email Address.</li>

2. What should I do if I forget my password?

<li>On the login page, select "Forgot Password".</li> <li>Enter your registered username / email address / mobile number.</li> <li>Verify your account with the OTP sent to the registered mobile number via SMS.</li> <li>Set and confirm a new password.</li>

3. Is the Mobile Number mandate for account registration?

<li>Yes, mobile number is mandatory for all users.</li>

4. Do I need to verify my Mobile Number for transactions?

<li>Yes, Mobile Number verification is required to process deposit, withdrawal, fund transfer, welcome bonus and cashback.</li>

5. Can I change my registered email address?

<li>No, updating your email address is not supported.</li>

6. What does "Set Profile" mean?

<li>"Set Profile" refers to creating your password and verifying your mobile number along with entering valid email address.</li>

7. Why am I unable to log into my account?

<li>Ensure that your username, mobile number, email address, and password are entered correctly. If the issue persists, reset your password or contact customer support.</li>

Betting

1. How do I place a bet?

<li>Log in to your account, select the event from game category and proceed further to choose your bet type. Enter your stake amount, and click "Place Bet". Ensure the amount before placing your bet.</li>

2. What type of game options are available?

<li>We offer a wide range of casino and slot games, including table games, poker, card games, and more.</li> <li>Funmatch application offers a variety of sports such as cricket, football, horse racing, table tennis, and more.</li>

3. How can I ensure that the games are fair?

<li>Transparency is our priority. All our games undergo rigorous testing to guarantee fairness and transparency in gameplay.</li>

4. Who set the market odds for betting activities?

<li>The market odds are integrated from trusted providers and updated in real-time within the application.</li>

5. Can I bet on multiple sports or events?

<li>Yes, the platform allows you to combine selections from different sports or events, offering flexibility and variety. </li>

6. What types of bets can I place?

<li>The betting options include Sportsbook Bets and Exchange Bets. The Sportsbook allows Single and Combo bets, while the Exchange supports Back and Lay bets.</li>

7. Can I cancel a bet after placing it?

<li>No, once a bet is confirmed, it cannot be canceled. However, "Un-Matched Bets" can be canceled.</li>

8. How can I check my betting history?

<li>Log in to your Funmatch account and navigate to the "Betting Activities" to view your betting history.</li>

9. What is live betting, and how does it work?

<li>Live betting allows you to place bets on ongoing events in real time, with odds that dynamically update as the event progresses.</li>

10. What should I do if there’s an error or the game freezes?

<li>Refresh the page which ensures optimization. If the problem persists, please contact customer support.</li>

General

1. Where can I download the Funmatch app?

<li>You can download the app by visiting "<a href="/">https://funmatch.com</a>" , by scanning the QR code or selecting the download button for your device (iOS/Android).</li>

2. What is "Refer and Earn" program?

<li>The program allows you to invite friends to join the platform. You can earn rewards when they make their first deposit.</li>

3. What should I do if the app crashes?

<li>Restart the app or clear the app's cache. If the issue persists, please contact customer support.</li>

4. How can I update the app?

<li>Visit the website to check for the latest version and download it.</li>

5. What should I do if my winning amount are not added?

<li>Raise a Ticket with a screenshot and Bet ID, our customer support will revert with an update.</li>

6. Is my information secure?

<li>Yes, all your data is encrypted and protected using industry-standard security measures.</li>

7. How can I contact customer support?

<li>You can reach customer support via WhatsApp, Email, or Social Media. For more details, refer to the "<a href="/mobile/help_supports">Help and Support</a>" page.</li>

8. When is customer support available?

<li>Customer support is available 24/7 to assist you.</li>

9. What is the KYC process?

<li>KYC (Know Your Customer) is required only in certain cases. If necessary, the support team will contact you for further verification.</li>

10. Can my documents be rejected?

<li>Yes, documents must comply with regulatory standards. You may be asked for additional documentation if needed.</li>

11. To whom the Cooling-off and Self-exclusion is applicable?

<li>For users who are in-active with Funmatch account for less than six months will be considered as Cooling-off period and the users are in-active for more than six months will be considered as Self-exclusion.</li>

12. What is the difference between a cooling-off period and self-exclusion?

<li>Cooling-off period: A temporary break (1 day to 6 months) where you can still log in but cannot deposit or receive promotions.</li> <li>Self-exclusion: A longer break (6 months to permanent) where you will be unable to login </li>

13. Can I permanently close my account?

<li>Yes, you can request to close your account by contacting the support team. Once closed, the account cannot be reopened.</li>

14. What is the legal age for online gambling?

<li>The legal age varies by region, but users must generally be 18 or older, depending on individual nations laws.</li>

1. How does the KYC process work?

<li>KYC is required only in rare scenario or obscure rundown; our support team will contact you if necessary.</li>

2. Can my documents be rejected?

<li>Yes, documents must comply with regulatory standards.</li> <li>Additional documents may be requested if needed.</li>

3. How can I secure my account?

<li>Funmatch adheres strict security policies and ensures user accounts comply with regulations.</li>

4. What’s the difference between a cooling-off period and self-exclusion?

<li>Cooling-off period: A break from playing (1 day to 6 months); you can log in with the application but cannot make deposits or receive promotions.</li> <li>Self-exclusion: A longer break (6 months to permanent); you can’t log in until the period ends.</li>

5. Can I permanently close my account?

<li>Yes, contact “support team” to close your account.</li> <li>Once its closed, It cannot be reopened or recreated with existing credentials.</li>

6. What’s the legal age for online gambling?

<li>This varies by location. Users must be 18 or older, though some areas require 18+.</li>

How do I become an affiliate?

The Funmatch Affiliate Program is free to join. You can either sign up directly at Funmatch or contact customer service and supply the necessary information. As soon as your application is approved, you will receive an affiliate ID, access to reports, banners, content, and marketing tools to get you started.

Is there any setup fee?

No, there is no fee to set up an affiliate account.

How much money will I make?

Consult the commission table for further information on the earning ratios. For instance, if five new players you promote generate net losses totaling INR 26,00,000 in a single week, your net revenue share is 15%, or INR 3,90,000.

How and when do I get paid?

We pay our affiliates on the 1st of the month/ weekly through bank transfer.

How can I check how much I have earned?

Log in with your username and password to our affiliate system to check your earnings.

How does it work?

Affiliates refer new players by using their given unique URL. Players who click through the affiliate's unique URL (banner, text, link, email message, and more) and sign up are kept track of.

I have lots of question, what will I do?

Contact customer service for assistance.

I forgot my password, what will I do?

Yes, by selecting "Forgot Password" on the login screen, you can retrieve your password. To receive OTP, enter your email, phone number, or username. Type in the received OTP, then hit "Submit." Enter the new password and then double-check it.

Bonus

1. What is a welcome bonus?

<li>A welcome bonus is a reward offered to new users upon making their first deposit, based on the deposited amount. *Terms and conditions apply.</li>

2. How can I earn a bonus?

<li>You can earn bonus through various Promotions, Refer & Earn program, First Deposit. Additionally, frequent players or those experiencing losses may receive special bonuses as a form of encouragement and support.</li>

3. How can I use or claim my bonus?

<li>Bonus cannot be claimed directly for betting activities, but can be converted into cash once you meet the required wager target. The bonus amount will then be added to your account balance.</li>

4. What is the "Reset Bonus", and how is it beneficial?

<li>Resetting your bonus reduces your wager target to zero.</li>

Wager Target

1. What is a wager target?

<li>A wager target is a limit set by the system based on the bonus you have received. To convert the bonus into cash, you need to minimize the wager target to zero.</li>

2. How can I minimize my wager target?

<li>To reduce your wager target, engage in gaming and betting activities. The more you win, the lower your wager target will become.</li>

3. How is the wager target set?

<li>The application uses an algorithm to automatically adjust the wager target whenever a bonus is added.</li>

4. Is the wager target fixed, or does it update?

<li>The wager target will be updated each time while bonus is added to your account.</li>

Affiliate Program

1. How can I join the Funmatch affiliate program?

<li>To become an affiliate, sign up through the Funmatch Affiliate Portal (<a href="/mobile/affiliate">https://affiliate.funmatch.com/</a>). For more insights on the working of Affiliate, please visit Affiliate section under "My Accounts."</li>

2. Is there a fee to join the affiliate program?

<li>No, joining the affiliate program is completely free. You can start earning passive income and attract new users by promoting through Affiliate program.</li>

3. Can affiliates promote Funmatch through social media or other channels?

<li>Yes, affiliates can promote the platform via social media, websites, and email marketing. We provide tools such as banners and mailers to assist with promotion.</li>

4. Are there tools for analysing my referrals?

<li>Yes, affiliates can track their referrals by sign in into their Funmatch affiliate account, where they can view referral status and performance.</li>

Do Loyalty Point expire?

No, Loyalty points do not expire.

Can I transfer my Loyalty Points?

No, Loyalty Points cannot be transferred to any other account.

How can I redeem my Loyalty Points?

Loyalty points can be redeemed once you upgrade your tier from Bronze to Silver or above. Once your tier is upgraded, the redeem option will be enabled and visible.

Can I use Loyalty points in Placing Bets?

You can convert your Loyalty Points to cash which will come straight to your funmatch account and can be used in bets.

Where do I find my Loyalty Points?

Log In to your account, Click on My accounts where you can find the Loyalty Points tab.

How do I earn Loyalty Points?

You can earn Loyalty Points either by making deposits or by placing bets on Casino or Slots.

What are Loyalty Points?

Loyalty points hold a monetary value which can be exchanged for cash.

Payment

1. Can I add another currency to my account?

<li>No, the platform currently supports INR.</li>

2. What payment methods are accepted?

<li>We accept payments through Credit/Debit cards, UPI, E-wallets, and Bank Transfers.</li>

3. Are there any fees for deposits or withdrawals?

<li>No, Funmatch application doesn't charge any fees for deposit and withdrawal processes.</li>

4. How do I deposit funds?

<li>To deposit funds, log in to the Funmatch application, go to the "Deposit" section, select your preferred payment method, and follow the instructions for a secure transaction.</li>

5. How long does it take for deposits to reflect?

<li>Deposits made through Instant payment methods will appear immediately whereas the Alternative methods may take 5 to 30 minutes.</li>

6. How do I withdraw funds?

<li>To withdraw funds, log in to the Funmatch application, navigate to the "Withdraw" section, and follow the necessary steps. Your withdrawal will be processed promptly.</li>

7. What are the deposit and withdrawal limits?

<li>The minimum, maximum deposit and withdrawal limits range from ₹100 to ₹10,00,000.</li>

8. How long does it take to receive withdrawal?

<li>Withdrawal requests are typically processed within 24 hours. However, bank delays may extend processing times.</li>

9. How can I transfer funds to another Funmatch account?

<li>To transfer funds, log in to your account, go to the "Transfer funds" option, and follow the required steps. Transfers will require verification and admin approval.</li>